Membership Conditions
These terms and conditions are valid as of 1 July 2020.
My Hobbii and Hobbii's Point Store are a loyalty and points program owned and operated by Hobbii A / S, Dortheavej 8-12A, 2400 København, CVR no. 36909587.
It always makes sense to read the membership terms before accepting anything. You should certainly know what you agree to and what you get out of being part of the Hobbii family! 😊
About the membership
Hobbii is much more than a place to find your favourite yarns and patterns.
Our biggest goal is to have ONLY happy and satisfied customers. We will do our best to achieve this, for instance, by improving your user experience in our ever-growing yarn store!
Below you can get a clear overview of the many benefits you get by becoming a member of My Hobbii!
If you want to read all the fine print, you can also find answers to all your specific questions under “Frequently Asked Questions”.
My Hobbii
About My Hobbii
My Hobbii is a customer portal that can be accessed by all My Hobbii members. A membership means a number of free benefits, such as
- Easy access to your order history
- Our handy Wish List feature
- Quick and easy checkout
- A Bingo card every time we play
Registration for My Hobbii
You can sign-up for My Hobbii for free on our website.
To start the quick registration process, click on the user icon in the upper right corner or in the footer of the website. When your registration is complete you will receive a welcome e-mail.
We store your personal information safely. You are also responsible for keeping your login information and personal details safe. Store them securely and do not share them with others. You must keep all member information up to date.
Rules for membership
A membership is personal and cannot be shared between several people. You must have an e-mail address to be a member of My Hobbii.
Consent to marketing
Your membership does not mean you have to consent to direct marketing. This is an optional subscription you can choose when you create your account. In other words, you can easily be a member of My Hobbii, without receiving our newsletters or text messages. You can also unsubscribe from direct marketing at any time (see below)
Bingo - Registration
To be able to play Hobbii Bingo, you must be registered with My Hobbii. Registration for My Hobbii is completely free - as is participation in the Bingo game itself. Hurray!
Registration for My Hobby can take place both on our website or directly in the app.
You must make sure that your account information is always up to date and correct, so that your prizes will be sent to the right place if you should win 😊
At Hobbii we have the right to deactivate your account at any time if you e.g. register with a false name that may be perceived as offensive, vulgar or obscene.
Bingo - Prizes
Winners of Hobbii Bingo receive prizes selected by us at Hobbii.
The three "winning patterns" on the game card will typically be one horizontal row, then two horizontal rows and finally a full board. These patterns are determined solely by us and explained before each game. We can change the winning patterns of the game at any time, as well as the number of games in one night.
If multiple players win at the same time, a carousel will select one or more random prize winners. Bingo winners who are not selected by the carousel will always receive consolation prizes. It will typically be in the form of points that can be converted into products in the Point Store.
In order for us to deliver prizes to you, make sure you have entered all relevant contact information on your Hobbii member profile. We write to all winners after the end of the game.
Of course, all prizes are sent free of charge, and we typically send prizes within 2-3 working days 😊
Prizes or points cannot be exchanged for cash, other products, discount codes or the like.
Bingo - Privacy
It is important to us to protect your privacy and your information. Therefore, it is not possible for other players to see your contact info. However, we show your first name and the first letter of your last name in connection with any prizes you win.
Bingo - Prohibited Behavior
Offensive, illegal, threatening, violent or harassing behavior in the Bingo chat, phone calls, emails or on social media can result in exclusion. The same goes for spam and advertising for other companies.
Cancellation of membership and cancellation of marketing
You can cancel your free My Hobbii membership at any time under the “Settings” of your “My Hobbii” account.
If you would like to stop receiving free newsletters about our sales and giveaways, you can click the unsubscribe button directly at the bottom of the e-mail. To unsubscribe from SMS marketing, simply follow the instructions in the SMS.
Hobbii's Point Store
About Hobbii's Point Store
As a member of My Hobbii you automatically receive free access to our Point Store.
Because we love to spoil our customers, as a My Hobbii member you earn points every time you shop. Points that can be redeemed for exclusive items in the Point Store 😍
How to earn points
You must be a member and be logged in to receive points. As we mentioned, this is completely free! You earn points by shopping with Hobbii. There are lots of other ways to get points too! This includes writing reviews or uploading photos of projects (Read more in the “Point Store” menu).
Use of points
Your earned points can be converted into exclusive products and patterns in the Points Store. Your points are personal and cannot be transferred from one account to another. It is also not possible to exchange your points for money. We reserve the right to suspend, terminate, revalue or change all or part of how points are earned and what points can be used for - without liability or prior notice to you. From time to time, we may offer you benefits in return for the redemption of a certain number of your points.
Value of points
The amount of points you earn on your order depends on the size of the order. The bigger the order - the more points - the more beautiful products you can choose from in the Points Store 🤩 The number of points you receive by performing other actions on our website can be found under "How to earn points". Every time you spend £1, you will earn 25 points (with the exception of items purchased with a gift card).
Expiration of points
We would like your points to last forever - but if you don’t use them, they will expire 2 years after they are awarded. We will do our best to notify you long before they expire so you have a chance to use them. When you make a purchase in the Point Store your oldest points will always be used first.
Forfeiting points
If you decide to return an item or cancel an order, the points you earned on the purchase will be deducted from your balance. If you cancel your Hobbii membership, your earned and unused points will be permanently deleted.
Canceling access to the Point Store
If you no longer want access to the Point Store and you want to stop receiving points, you must cancel your “My Hobbii” membership under "Settings". If you cancel your Hobbii membership, your earned and unused points will be permanently deleted.
Personal information
We take good care of your personal information and use it to provide you with benefits and customized marketing as a member of the Hobbii family. You can read more about how we process your personal information in our Cookie and Privacy Policy.
Contact
All inquiries regarding your account or the Point Store can be directed to our customer service team here.
Hobbii Bingo
If you participate in one or more of Hobbii’s weekly bingo games, you are also bound by these rules and regulations: NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.
Eligibility
This Game is open only to those who sign up in the Hobbii app and who are 18 as of the date of entry. The Game is only open to legal residents of The United States, Canada, Australia, New Zealand, United Kingdom, and Ireland and is void where prohibited by law. Employees of Hobbii, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Game. The Game is subject to all applicable federal, state, and local laws and regulations. Void where prohibited.
Agreement to Rules
By participating, the Contestant (“You”) agree to be fully unconditionally bound by these Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Hobbii as final and binding as it relates to the content of this Game.
Campaign Period
Entries will be accepted weekly starting Tuesdays at 4 PM CET. All entries must be received by the same day at 4:05 PM CET.
Hw to Enter
The Game must be entered by opening the Hobbii app to participate in the bingo game. You may enter only once per week. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If You use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of Hobbii.
Prizes
The Winner(s) of the Campaign (the “Winner”) will receive various prizes as described in each game. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by Hobbii. No cash or other prize substitution shall be permitted except at Hobbii’s discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes or import duties, shall be the sole responsibility of the Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted. Acceptance of prize constitutes permission for Hobbii to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
Odds
The odds of winning depend on the number of eligible entries received.
Winner Selection and Notification
Winner will be selected randomly under the supervision of Hobbii. The winner will be notified by email within five (5) days following the selection of the Winner. Hobbii shall have no liability for Winner’s failure to receive notices due to spam, junk e-mail or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within 5 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner selected. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all federal, state, and local laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY WINNER (AT HOBBII‘S SOLE DISCRETION) WILL RESULT IN WINNER’S DISQUALIFICATION AS WINNER OF THE CAMPAIGN, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
Rights Granted by You
By entering this content (e.g., photo, video, text, etc.), You understand and agree that Hobbii, anyone acting on behalf of Hobbii, and Hobbii’s licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Game, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes. without any further compensation, notice, review, or consent.
Terms & Conditions
Hobbii reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Game should virus, bug, non-authorized human intervention, fraud, or other cause beyond Hobbii’s control corrupt or affect the administration, security, fairness, or proper conduct of the Game. In such case, Hobbii may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by Hobbii. Hobbii reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Game or website or violates these Terms & Conditions. Hobbii has the right, in its sole discretion, to maintain the integrity of the Game, to void entries for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Game may be a violation of criminal and civil laws. Should such attempt be made, Hobbii reserves the right to seek damages to the fullest extent permitted by law.
Limitation of Liability
By entering, You agree to release and hold harmless Hobbii and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Game and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.
Disputes
THIS GAME IS GOVERNED BY THE LAWS OF DENMARK, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Game, participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Game, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Denmark having jurisdiction. Further, in any such dispute, under no circumstances shall participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Game). Participant further waives all rights to have damages multiplied or increased.
Privacy Policy
Information submitted with an entry is subject to the Privacy Policy stated on the Hobbii website.
Sponsor
The Sponsor of the Game is Hobbii.
Official Rules & Regulations
By participating in the contest, You, the Contestant, have affirmatively reviewed, accepted, and agreed to all of the Official Rules & Regulations.
Hobbii's Community
Hobbii's community is a place for sharing advice, creations and ideas among yarn enthusiasts all over the world. A place where we can share our experiences with needlework and seek help and advice for our projects. This is where we can both find and share inspiration through our creative yarn projects. We, therefore, hope that you, as a member, want to share your experience with others and engage in a positive dialogue about everything to do with yarn.
Member obligations
As a member of our community, you must comply with the following obligations in order to gain access:
You must be at least 13 years old.
You must not have previously had your account closed due to a breach of our community rules.
Our community rules
Our community must be a cosy, open and inclusive place. Therefore, as a member, you must follow the rules below, so that everyone has a good experience. These rules also apply to the “Photo Gallery” and “Questions and Answers” sections of our product and pattern pages.
Share good advice, creations, ideas and help
In Hobbii's community, we share advice, creations, ideas and inspiration with each other, and we do not hesitate to help each other with yarn-related challenges. It is also encouraged to share things that can spread joy and good laughs, as long as it relates to the needlework and keeps a positive tone. But anything that falls outside this area does not belong in this community and will therefore be removed without notice. It is always up to Hobbii's assessment whether individual postings should be removed.
Be kind, polite, supportive and helpful
We are all united in creating a nice, inspiring and welcoming environment. Therefore, we speak politely to each other here and treat each other with respect. There is room for discussion and disagreement, but this must never be at the expense of the good, inspiring atmosphere.
No hateful rhetoric, shaming, bullying
This community should be a safe environment where you can ask questions and share creations you are proud of and have worked hard on. Therefore, bullying, shaming or hateful rhetoric is NOT tolerated! So always remember to keep it respectful.
Offensive images
It is not permitted to post images of a sexual or violent nature. Nor other types of images that may be offensive to others. Hobbii will remove these images without notice.
No promotion, irrelevant links or spam
Spam, irrelevant links, marketing of other products and other forms of spam are not allowed.
No sales and exchanges
It is not permitted to share/sell products, services or brands in Hobbii's community. The community is not a marketplace, but a forum for inspiration, support, help and good advice. Therefore, direct and repeated advertising (including postings with sales as an obvious purpose), competitions from other organisations/companies, etc. will be removed without notice, unless otherwise agreed with Hobbii.
Please comply with copyright law
According to copyright law, it is only permitted to share images and patterns to which you yourself have the rights.
No pictures of children
It is not allowed to share pictures of children, even if they are your own. When you share pictures of e.g. baby/children's clothes and teddy bears, please refrain from using your or other people's children as models in the picture.
Please respect everyone's privacy
It takes mutual trust to be part of a forum like this with so many other members, so please respect everyone's privacy and don't share information that isn't yours to share.
Removal of content or termination of user
Hobbii can remove content at any time if we believe it violates our community rules or if the law requires it. You will not be informed of this. We may terminate your account with immediate effect if we believe your behavior is harmful to our community, if you create danger or legal exposure for us, if you repeatedly infringe other people's intellectual property rights, or if required by law.
Upload of images
When you upload an image to Hobbii, you also confirm that you have the copyright to the image and that you give Hobbii the right to use the image for marketing on its own and external websites, including social media.