Membership Conditions

These terms and conditions are valid as of 1 July 2020.

My Hobbii and Hobbii's Point Store are a loyalty and points program owned and operated by Hobbii A / S, Fjeldhammervej 19, 2610 Rødovre, CVR no. 36909587.

It always makes sense to read the membership terms before accepting anything. You should certainly know what you agree to and what you get out of being part of the Hobbii family! 😊

About the membership

Hobbii is much more than a place to find your favorite yarns and patterns.

Our biggest goal is to have ONLY happy and satisfied customers. We will do our best to achieve this, for instance, by improving your user experience in our ever-growing yarn store!

Below you can get a clear overview of the many benefits you get by becoming a member of My Hobbii!

If you want to read all the fine print, you can also find answers to all your specific questions under “Frequently Asked Questions”.

My Hobbii

About My Hobbii

My Hobbii is a customer portal that can be accessed by all My Hobbii members. A membership means a number of free benefits, such as

  • Easy access to your order history
  • Our handy Wish List feature
  • Quick and easy checkout

Registration for My Hobbii

You can sign-up for My Hobbii for free on our website.

To start the quick registration process, click on the user icon in the upper right corner or in the footer of the website. When your registration is complete you will receive a welcome e-mail.

We store your personal information safely. You are also responsible for keeping your login information and personal details safe. Store them securely and do not share them with others. You must keep all member information up to date.

Rules for membership

A membership is personal and cannot be shared between several people. You must have an e-mail address to be a member of My Hobbii.

Consent to marketing

Your membership does not mean you have to consent to direct marketing. This is an optional subscription you can choose when you create your account. In other words, you can easily be a member of My Hobbii, without receiving our newsletters or text messages. You can also unsubscribe from direct marketing at any time (see below)

Cancellation of membership and cancellation of marketing

You can cancel your free My Hobbii membership at any time under the “Settings” of your “My Hobbii” account.

If you would like to stop receiving free newsletters about our sales and giveaways, you can click the unsubscribe button directly at the bottom of the e-mail. To unsubscribe from SMS marketing, simply following the instructions in the SMS.

Hobbii's Point Store

About Hobbii's Point Store

As a member of My Hobbii you automatically receive free access to our Point Store.

Because we love to spoil our customers, as a My Hobbii member you earn points every time you shop. Points that can be redeemed for exclusive items in the Point Store 😍

How to earn points

You must be a member and be logged in to receive points. As we mentioned, this is completely free! You earn points by shopping with Hobbii. There are lots of other ways to get points too! This includes writing reviews or uploading photos of projects (Read more in the “Point Store” menu).

Use of points

Your earned points can be converted into exclusive products and patterns in the Points Store. Your points are personal and cannot be transferred from one account to another. It is also not possible to exchange your points for money. We reserve the right to suspend, terminate, revalue or change all or part of how points are earned and what points can be used for - without liability or prior notice to you. From time to time, we may offer you benefits in return for the redemption of a certain number of your points.

Value of points

The amount of points you earn on your order depends on the size of the order. The bigger the order - the more points - the more beautiful products you can choose from in the Points Store 🤩 The number of points you receive by performing other actions on our website can be found under "How to earn points". Every time you spend £1, you will earn 25 points (with the exception of items purchased with a gift card).

Expiration of points

We would like your points to last forever - but if you don’t use them, they will expire 2 years after they are awarded. We will do our best to notify you long before they expire so you have a chance to use them. When you make a purchase in the Point Store your oldest points will always be used first.

Forfeiting points

If you decide to return an item or cancel an order, the points you earned on the purchase will be deducted from your balance. If you cancel your Hobbii membership, your earned and unused points will be permanently deleted.

Canceling access to the Point Store

If you no longer want access to the Point Store and you want to stop receiving points, you must cancel your “My Hobbii” membership under "Settings". If you cancel your Hobbii membership, your earned and unused points will be permanently deleted.

Personal information

We take good care of your personal information and use it to provide you with benefits and customized marketing as a member of the Hobbii family. You can read more about how we process your personal information in our Cookie and Privacy Policy.

Contact

All inquiries regarding your account or the Point Store can be directed to our customer service team at support@hobbii.co.uk.

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