FAQ

We have attempted to answer the most common questions in this section. Should you have some questions that remain unanswered, please contact us, so we may be of service to you :-)

Contact us

Tel: +45 78 77 21 77
Email: support@hobbii.co.uk
Facebook: Facebook

I have regretted my purchase, what do I do?

You have a statutory cancellation right within 14 days beginning with the day you receive your order and further 14 days to return the items. At Hobbii.co.uk we have chosen not to have an expiry date. We will gladly refund the items even if you made the purchase 1 year ago! This means that you as a customer can return your order when you want. The items that are returned must, of course, be in good condition, free of odor and any other damage that may render the product unsellable. 

Please note: If you would like to suddenly cancel your order, please contact our customer support team to ask if this is possible. If the order has not been processed for shipment, then we will be able to cancel it for you. Otherwise, if it is already processed, then you must return that package back yourself in order to receive a refund for the order. 

Warranty Conditions

The warranty covers items that are faulty as per statutory consumer legislation. Should you want to claim a faulty item, you must contact us as soon as possible after discovering the fault. Claims made within two months of discovering the fault are considered timely as a rule. As a consumer, you have 3 years warranty.
Obviously, we cover all costs in the case of accepted claims.

When will I get my refund?

If may take some days for the mail services to deliver your package to us, and some days further for us to process your return. After that, our bank will process the transfer back to you. All of which makes the usual turnaround about 2-3 weeks. PLEASE REMEMBER to enclose a note stating what you request when you make a return.

We always attempt to make a refund to the credit card you used to make your original purchase, but in certain circumstances, we may request an account number for which to make the transfer.

Do you accept all returns?

We accept all returns as long as the items are in good condition. Items with odor and broken packaging are not considered in good condition and are therefore not accepted.

Does it cost anything to make a return?

You must cover the return costs yourself, unless it is our fault that you are making the return, in that case, we will obviously cover all costs.

How do I make a return?

Simply return the parcel to our address and enclose your request. Would you like to have your money back, a voucher, or replacement products? We are here for you ☺

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