What is your return policy?
We want you to love your yarn! If something isn't right, items can be returned to us within 90 days of your order date, provided they are unused and in original condition:
- Yarn: Must have the label/band intact.
- Yarn Packs: Must be returned as a complete set.
- Accessories & Kits: Packaging must be unopened and sealed.
⚠️ Please note: We do not offer free return labels, and you will be responsible for international return shipping costs to our warehouse in Denmark.
🚫 Digital Products: Please note that digital items cannot be returned or refunded once purchased.
How to Make a Return
- Pack Your Items: Securely pack the items. Include your original delivery slip (attached to your tracking email). If you don't have a printer, simply include a handwritten note with your Full Name and Order Number.
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Address the Parcel: Address your package exactly as follows:
Hobbii A/S - Return
Org. no.: 36909587
Kildebrøndevej 42 2670,
Greve Denmark - Ship with Tracking: We highly recommend requesting a tracked shipping service at your local post office. Hobbii is not responsible for return packages lost in transit.
Once our warehouse team receives and processes your return, a refund will automatically be issued to your original payment method. 😊
For full legal details, you can view our Terms & Conditions here 🌈
