FAQ
Got a quick question? Tap the chatbot icon in the bottom right corner to find your answer instantly! 😊
📦 Orders & Returns
- Can I change or cancel my order?
- How do I report damaged, faulty or incorrect items?
- How do I report missing items?
- What is your return policy?
💳 Payment & Delivery
- How do I qualify for free shipping?
- When can I expect my package to be delivered?
- How do I track my order?
- Will I be charged customs fees on my order?
- My tracking says delivered but I haven't received my package
- Where is Hobbii located?
🧶 Products & Patterns
- How do I download my purchased PLUS pattern?
- May I sell finished projects based on Hobbii Design patterns?
- Are your patterns in US or UK terms?
- What is the difference between 8/4, 8/6, and 8/8 Cotton?
- Can I request a specific lot number?
